Step 1: Pay Fee & Reserve NSO Session

All refunds must be requested via the NSO Refund Request form (access via your NSO Portal). New Student Orientation will refund the amount paid minus a $5 transaction fee for each refund. Refunds will be processed in the order that they are received. Please allow 5-7 business days for Enrollment Programs & Communications to process your request. Approved and processed refunds may take up to 10 business days to reflect back to the original form of payment.

Below are the situations in which refunds will and will not be considered:

Refunds considered:

• Refund requests must be made at least five (5) business days prior to your reservation date. Requests made after this time are not eligible for a refund. Specific dates and times are listed in the chart below. 
• Students who no longer are attending UNC Charlotte and did not attend New Student Orientation. 

Refunds that will not be considered: 

• Refund requests made within or after the five (5) business days of your reservation.
• Students who make a refund request after no showing (signing up for an orientation reservation and not attending the session).

• Attending New Student Orientation is required for all incoming students. Students who fail to attend will be marked as a No Show and a $40 No Show fee will be applied to your account to cover the cost of missed meals, materials, and staffing.
• No Show students are required to pay the No Show fee before being eligible to complete a new reservation.

• Guests who are three (3) years old and younger are not required to pay the guest fee to attend New Student Orientation (NSO). 
• For the best guest experience, we encourage family members to email NSO at orientation@charlotte.edu to notify us of a child guest.

• All incoming students (first-year and transfer) are required to attend New Student Orientation. Adult students–students 24 years of age or older–are required to attend NSO. 
• Enrollment Programs & Communications works with campus partners to provide specific resources during adult students’ sessions to ensure a successful transition to UNC Charlotte.

Please see the Charlotte Online section of this website for more information.

• Students who are returning to UNC Charlotte to pursue a second degree are exempt from NSO.
• Students should contact their academic advisor to receive advising prior to registering. This is required to remove their Advising Hold.

• If students are unable to attend NSO due to active duty status, please send your exemption request and supporting documentation including dates unavailable to orientation@charlotte.edu. Approved exemptions will be sent via email to students.

Current UNC Charlotte employees are exempt from attending New Student Orientation.

Early arrival housing or overnight accommodations are not provided for New Student Orientation. We encourage you to check out the various hotels around campus including UNC Charlotte Marriott Hotel & Conference Center located directly on-campus.

If the reservation system is stating there is a pending payment, then there is still a payment due. If a payment attempt is made but the payment fails, this can show up as a pending payment within your bank account. Please reach out to orientation@charlotte.edu if you have any payment questions.

NSO is required for all new students in order to make sure you successfully transition to campus. If you have personal limitations that prevent you from completing your NSO requirement, email orientation@charlotte.edu with your name, 801# and detailed information on why you are seeking a program exemption. Please know that limited program exemptions are granted.

You are able to see the NSO session dates with remaining seats available. If you do not see a NSO session date in the reservation portal, this means that the session is full.

It is highly recommended that you change your major as quickly as possible, and that you do so in advance of your completion of the New Student Modules. Your modules contain important academic information needed prior to Virtual Advising & Registration, so changing your major in advance ensures that you receive the correct information for your advising and registration process. Request a major change via your Future 49er Portal.

There are a few reasons that you may have a hold on your account.

• New Student Orientation Hold: This hold will be released within 24 hours of the completion of your New Student Modules.
• Advising Hold: After completing your New Student Modules, you must complete virtual advising with your academic college to lift the Advising Hold. More information will be available in your modules.
• Undergraduate Admissions (UA) Hold: If you have this hold, you may need to submit additional documentation required by the University. Questions about UA holds can be directed to admissions@charlotte.edu.